Polite and friendly
Someone named Jeff, I'm guessing a supervisor, called multiple times telling them to just leave it and go. He didn't care that I'd paid for indoor delivery nor that the originator had confirmed it should be inside. I kept hearing him say that Lambert wasn't paid for that so they weren't doing it. They obviously don't give a whit about customer service. This is, BY FAR, the absolute most horrendous experience I have ever had with a company.
Fortunately, I spoke to the company I placed the order with, they refunded my shipping fee, and have promised to take this issue up with Lambert themselves. I hope they lose the shipping contract, they deserve it.
I had an experience very similar to Andrew (see other review). I ordered a sectional sofa online and paid an additional $100 delivery fee to have it delivered indoors. There were two delivery drivers. One was fine but the other was rude AF. He seemed irritated to even be there and was in a hurry to leave. I had to trace back through 4 different companies to track the original shipping company that sent out the order and even though they were told that I had indeed paid to have it delivered inside that they wouldn't do it without new paperwork and it would be "at least a week or two" before they could come back with it.
James & Chris were very polite and efficient. i would use them again in my next move.
Terrible experience three times now. Ordered a sleeper sofa from Alliance Home Furnishings, Lambert Transfer delivered it, but it was a traditional one. So had to reschedule the delivery. Alliance said to leave the sofa in the living room and they would come in and pick it up, but when the delivery truck drivers arrived they would not come in and get it. Left with the sofa. Rescheduled, but without giving us notice. Then took an hour for them to sort things out and come in and get it. Communication between the companies is terrible. Customers service by Lambert was terrible.
Horrible business. Lazy deliverers & drivers. Incompetent work staff including Jeff. I had a sectional sofa delivered and left boxed & wrapped on my back porch. I paid for the delivery indoor & assemble option but Lampert didn't have paperwork to deliver inside so it was refuse delivery or accept. I'm letting anyone moving to an area that Lampert "services" that it is a business that has no concern for the item delivered or for the people they are delivering it to. The heavy set deliverer was rude & argumentative; he also looked like he would struggle moving anything but a fork or spoon. Bad bad business that represents an outdated & dying off form of business.
Lambert Transfer Company is a US Moving Company based in Poca, West Virginia. Lambert Transfer Company is located at 291 Harris Dr, Poca, WV 25159, USA.
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